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ISP Technology

RFP Series: VPN for Broadband SMBs
SonicWALL
—continued

 
Table of Contents:  
 

Requirements Map:
All of the SonicWALL products share a common software code base, which means that the technicians and operators from IPRVnet will be able to manage any product in our family after they become familiar with our easy-to-use management tools. In this proposal, we are proposing the following products:

  • SonicWALL PRO-VX or SonicWALL PRO for larger central sites (e.g. the headquarters in scenario 3)
  • SonicWALL SOHO2 with VPN Upgrade for branch offices (e.g. the branch offices in scenario 3) and also for small businesses (e.g. the small business in scenario 1)
  • SonicWALL TELE2 for broadband-connected telecommuters (e.g. in scenarios 2 and 3)

In addition to the products above, SonicWALL is proposing the following for telecommuters and mobile workers using dial-up Internet access:

  • SonicWALL VPN Client Software for Windows

Finally, it is critically important for IPRVnet to have a set of robust management tools to enable scalable, central management and monitoring of the CPE being used to deliver these services. For this requirement, SonicWALL proposes:

  • SonicWALL Global Management System (SGMS)

SGMS is a robust management system that resides at the ISP NOC on a Windows NT 4.0, Windows 2000 or Solaris server. It is capable of managing thousands of remote SonicWALLs, and can handle the activation and configuration of all of the standard features and optional upgrades available for SonicWALL Internet Security Appliances.

We are confident that IPRVnet will find the SonicWALL solution to be very compelling for the managed security services that they are planning to roll out.

• 

Hardware Installation:

Yes

Turn-key hardware solution

Yes
No truck roll required for existing accounts (drop-ship CPE, plug in, turn on)
Yes
Remote configuration of all but basic network parameters
Yes
4. Remote activation of add-on features

• 

Software/Policy Installation:

Yes
Central (ISP) policy definition and update
Yes
Central (ISP) software update
Yes
IPSec client support for all Windows OSs

• 

Physical:

Yes
Two or more 10BaseT or 10/100 ports; All SonicWALL Internet Security Devices ship with 2 or 3 10/100 ports.
Yes
Support for both DSL bridging modem and router environments
Yes
AC Power
Yes
Enclosure should be tamper-resistant; Two-piece plastic enclosure is assembled with 4 screws, which deters casual tampering. Option available to add factory seal to detect tampering.

• 

Management:

Yes
Enable secure remote management by ISP NOC
Yes
Some method of out-of-band management in case of failure; SonicWALL Internet Security Appliances with serial port can be managed out-of-band using a modem to access a command line interface (CLI).
Yes
Configuration backup/restore; Configuration can be exported for local backup and also using SGMS.
Yes
Remote diagnostics; ping and traceroute
Yes
Enable customer management of remote access user accounts; Multiple authentication methods including RADIUS and PKI. Customers can get limited access to policy management through SGMS.
Yes
Single-point administration of multiple devices from ISP NOC
No
Configuration change audit trail; SGMS maintains an audit trail of configuration changes.

• 

Monitoring:

Yes
Enable remote monitoring from ISP NOC
Yes
For site-to-site tunnels, traffic stats; This is a planned enhancement to VPN logging functionality.
Yes
For remote user tunnels, user session stats
Yes
Configurable real-time alerts; SNMP, email, and/or pager
Yes
Event logging, stored locally and aggregated centrally; Each SonicWALL Internet Security Appliance maintains an internal log, and this log information can also be sent via SYSLOG for central aggregation.

• 

Firewall Features:

Yes
Stateful inspection and/or application proxy firewall;
Yes
Please see www.icsalabs.com.
Yes
Logging with configurable detail, alerting
Yes
Network/Port address translation; NAT and IP masquerading
Yes
DMZ option

• 

VPN Features:

Yes
IPSec support for ESP, 3DES, SHA-1, and Diffie-Hellman Group2
Yes
IKE automated key management
Yes
IPSec used for remote access.
Yes
Detailed logging of IPSec/IKE events.
Yes
ICSA IPSec certification pending.
Yes
Authentication: Pre-Shared Secret, X.509, and RADIUS; All authentication methods supported.

• 

A La Carte Options:

Yes
Content-filtering plug-in; Value-added service integrated into SonicWALL Internet Security Appliance. No additional CPE equipment needed to deploy, and can be activated remotely using SGMS.
No
Intrusion detection plug-in; not currently available
Yes
Antivirus scanning plug-in; Value-added service integrated into SonicWALL Internet Security Appliance. No additional CPE equipment needed to deploy, and can be activated remotely using SGMS.

• 

Vendor Support:

Yes
Technical support, accessible 24/7 to ISP NOC.
Yes
Marketing support program
Yes
ISP staff training program. Capacity planning, Backup and recovery planning, technical certification and training
Yes
24-hour parts replacement and warranty program
Yes
Software upgrades and patches available on-line. Automated OS updates via Web

• 

Price:

Vendors must be able to satisfy an entry-level customer such as that described in Scenario #1 with CPE retailing for no more than $2,000 (US). SonicWALL Internet Security Appliances range in price from $495 to $4995 (US list prices).

SonicWALL Technologies RFP:

< Introduction
< Solution Sets
  Requirements Map


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