Intrusion Detection Systems: SecureWorks Jeff Goldman
[February 18, 2009] The MSSP offers a wide range of security services, as well as a number of different partnership options for ISPs.

Outsourced Customer Support Directory: Client Outsource Jeff Goldman
[February 11, 2009] Client Outsource is now focused entirely on providing customer satisfaction measurement services.

Intrusion Detection Systems: Solutionary Jeff Goldman
[February 5, 2009] Solutionary was built as a managed security services provider from the ground up.

Intrusion Detection Systems: Check Point Software Technologies Jeff Goldman
[January 28, 2009] Check Point's security solutions are available both as software and on dedicated appliances.

Intrusion Detection Systems: Crossbeam Systems Jeff Goldman
[January 21, 2009] Crossbeam's X-Series Security Platform is designed to provide a security architecture in a box.

Intrusion Detection Systems: Tripwire Jeff Goldman
[January 14, 2009] Tripwire's commercial product (based on an open source project of the same name) offers a configuration control solution that helps users find and fix problems as they occur.

Intrusion Detection Systems: Sourcefire Jeff Goldman
[December 31, 2008] Sourcefire's enterprise threat management solution, based on the open source Snort IDS, continues to add functionality, from support for virtualization to real time user awareness.

Outsourced Customer Support Directory: TMone Jeff Goldman
[December 24, 2008] TMone offers a broad range of services, including everything from inbound and outbound calling to marketing lists and database processing.

Outsourced Customer Support Directory: SEI Jeff Goldman
[December 17, 2008] While SEI serves corporations like McDonald's and Steak n Shake, the company is open to working with clients of all sizes—and in a wide range of industries.

Outsourced Customer Support Directory: eTelecare Jeff Goldman
[November 26, 2008] With both inbound and outbound calling as well as chat and e-mail support available, eTelecare provides onshore, offshore and near shore call center services on three continents.

Funambol: Open Source Wireless Alex Goldman
[November 25, 2008] We first covered this company a year ago. Now that cellular is the biggest challenge that WISPs are likely to face (other than government-funded fiber), it makes sense to consider offering mobile wireless data services (not voice) to your customers.

Webmail Directory: LinuxMagic's Tuxedo Jeff Goldman
[November 14, 2008] The Linux developer's latest offering is a slick new webmail solution called Tuxedo.

Outsourced Customer Support Directory: Sitel Jeff Goldman
[November 5, 2008] With more than 140 facilities in 27 countries, Sitel offers its clients a combination of onshore, near shore, and offshore outsourcing.

Outsourced Customer Support Directory: Advantage Communications Jeff Goldman
[October 29, 2008] Advantage Communications' outsourced helpdesk offering targets smaller, rural ISPs with a flexible and affordable solution.

VoIP Wholesale Provider Directory: Alianza Jeff Goldman
[October 23, 2008] The company's hosted communications services are designed to meet the needs of wireless broadband providers.

Everyone.net Adds Services Alex Goldman
[October 20, 2008] The e-mail provider is adding archiving and other products in order to add value for small business customers.

Outsourced Customer Support Directory: Sykes Enterprises Jeff Goldman
[October 15, 2008] The outsourced contact center provider has a global reach, with 45 call centers in 19 countries.

Outsourced Customer Support Directory: ServerPlus Jeff Goldman
[October 8, 2008] ServerPlus offers outsourced customer support that's U.S.-based and affordable—and keeps the ISP in control.

VoIP Wholesale Provider Directory: VoIP Logic Jeff Goldman
[August 6, 2008] The company's Cortex middleware solution aims to give a service provider maximum flexibility and control in designing and managing a VoIP offering.

Billing Systems & Services: UTM 5 by NetUP Jeff Goldman
[July 2, 2008] The Moscow-based company provides modular billing software that's designed for affordability, flexibility and performance.

Allot Partners to Offer New Services Alex Goldman
[June 17, 2008] DPI's not just a technology; it's now a platform for value-added services.

ISPCON: How Providing Services Has Made My Life Easier Alex Goldman
[June 10, 2008] Most ISPs assume that if you're just offering the pipe, you've got it easy, and that adding services will make life tougher. But Alan Jacubenta said that after revising his business plan, his life improved.

Billing Systems & Services: MIND CTI Jeff Goldman
[May 19, 2008] MIND CTI serves a wide range of providers, from mobile carriers to triple play ISPs, with a billing solution that's available on both a licensed and a hosted basis.

Hosted E-Mail Archiving Company Seeks SP Partners Alex Goldman
[May 13, 2008] The eponymous Stephen Marsh says that his company, Smarsh, is prepared for anything after winning over the financial and health care sectors.

VoIP Wholesale Provider Directory: VarPhonex Jeff Goldman
[May 7, 2008] InPhonex's VoIP reseller program is designed to give ISPs a great deal of flexibility in building a voice offering for their customers—but don't expect anything as simple as a pre-configured website.

Billing Systems & Services: BillMax Jeff Goldman
[March 19, 2008] BillMax was built by an ISP with a focus on scalability and reliability.

VoIP Wholesale Provider Directory: Junction Networks Jeff Goldman
[March 12, 2008] Junction Networks prides itself on flexibility, with regard to everything from hardware options to customer contracts.

Billing Systems & Services: Emerald Management Suite Jeff Goldman
[March 5, 2008] IEA Software's Emerald Management Suite, now in version 5, comes in six different editions for everyone from hotspot providers to resellers.

The Network Has the Services Alex Goldman
[August 16, 2007] When we wrote about this service delivery network last year it was reinventing itself. Just one year later, it has a full suite of services and is building the delivery channel.

RatePoint's Business Service Launches Alex Goldman
[July 24, 2007] The people who built GeoTrust (and sold it to VeriSign) have some ideas about how to change a key online service: rating online businesses.

The Original Hosted Exchange Alex Goldman
[June 4, 2007] There have been imitators, competitors, and plenty of alternatives, but this company was the first to offer this service, its CEO told us at ISPCON.

The Meta Value-Added Service Alex Goldman
[February 5, 2007] A company has developed a service that helps you deliver value-added services.

Hosted Microsoft Everything Alex Goldman
[December 13, 2006] A new company in Seattle is working with another company you know all too well in order to enable you to deliver the services that are otherwise painful to manage.

Alert Logic: Security is a Service Alex Goldman
[December 6, 2006] If adding security appliances is becoming a hassle, this company says it can add security to your network with a single box while hosting the app itself.

Is Your Front Door Closed? Alex Goldman
[December 4, 2006] This value-added service, the company says, allows users to check on the safety and comfort of their "life assets" while they're not at home, a service that will always be worth more than its price.

ISPCON Services Session, Fall 2006 Alex Goldman
[November 29, 2006] Making the right decisions may seem simple, but not every ISP does what's sensible. Mike Cassidy provided common sense advice, which is always good at ISPCON.

Jamcracker Service Delivery Network 2.0 Alex Goldman
[July 31, 2006] The company updates its service infrastructure to better serve service providers and customers.

SonicWALL Moves Beyond the CPE Box Alex Goldman
[June 23, 2006] The company's new goal is to deliver more value-added services so that its resellers can make more money.

An Infrastructure for Services Alex Goldman
[March 13, 2006] It's a problem that's about as old as the ISP industry itself: as services get more complex and equipment more capable, customers aren't evolving at all.

E-Mail Security in the Worx Alex Goldman
[February 13, 2006] This product offers ISPs encrypted e-mail. It's a service designed to be offered to small- and medium-sized business, at first.

E-Mail Marketing System Pays ISPs, Eases Filtering Alex Goldman
[February 10, 2006] While charging money to send e-mail is not new at all, the details of the system embraced by AOL and Yahoo! include several unique elements.