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Outsourced
Customer Support Directory
Quick Reference Chart
|
Company
Name
|
HQ
/
Yr. Est. |
Languages |
Contact
|
Service
Focus
|
Sample
Pricing
|
|
Charlottetown,
P.E.I., Canada
1996 |
English, French, Spanish, German |
(800)
296-4022
info@ advantagecall.com |
Targets
ISPs of all sizes; boasts an extremely detailed proprietary reporting
system.
|
Pricing
is flexible: available per minute, per subscriber, per call, or
dedicated.
|
|
|
Kerala,
India
1999 |
English |
(800)
383-5193
|
Aims
to offer the best of both worlds: a U.S. call center backed by
Indian technical expertise.
|
Phone
support is either per minute or per call—all pricing is listed
online.
|
|
|
Fresno,
CA
2002 |
English, Spanish |
(877)
813-7475
sales@ brandxnet.com |
Provides
tech support and other VISP services, with skilled techs and straightforward
pricing.
|
$1.50
per user for 24-hour support in Spanish and English, including
all telco services.
|
|
|
Des
Moines , IA
1990 |
English, Spanish |
(800)
588-4082
solutions@ caleris.com |
For
smaller ISPs, offers affordable support with comprehensive reporting
and a small town flavor.
|
Pricing
available per subscriber, per call, per minute, or per issue.
|
|
|
Port
Angeles, WA
2002 |
English |
(800)
516-4276
|
Affordable
U.S.-based support in rural call centers, along with a range of
web development services.
|
Pricing
is per minute, or per dedicated agent using a day rate.
|
|
|
Abilene,
TX
2002 |
English, Spanish |
(888)
345-3368
sales@ callresource.com |
Offers
helpdesk services backed by the technology and experience of Velocity
West's VISP offering.
|
$0.65
to $1.50 per user, plus $100 for reporting.
|
|
|
Nashville,
TN
1998 |
English, Spanish |
(888)
229-0979
|
Offers
a global footprint and a broad range of services that cover all
of a client's call center needs.
|
Pricing
can be structured per call, per subscriber, per hour, or per minute.
|
|
|
Austin,
TX
2002 |
English, Spanish |
(877)
813-7475
info@ clientoutsource.com |
Provides
offshore outsourcing along with in-depth reporting and analysis.
|
Pricing
available per hour, per
e-mail, per call, per contact, or per subscriber. |
|
|
Rockville,
MD
2000 |
English |
(866)
688-6945
sales@ cylynx.com |
With
a base of operations in the Philippines, offers outsourced support
at a low price.
|
Both
dedicated and shared technicians available, with flexible pricing
models.
|
|
|
Monrovia,
CA
1999 |
English |
(877)
375-0002
info@ etelecare.com |
Focuses
on training and performance management to offer quality support
at offshore prices.
|
Pricing
is usually per call.
|
|
|
San
Jose, CA
1992 |
English, Spanish |
(866)
388-3432
offshoreservices@ fcsltd.com |
Offshore
support with a stringent SLA and both inbound and outbound calling
available.
|
Pricing
available per subscriber, per minute, per agent or per call.
|
|
|
Potsdam,
NY
2002 |
English |
(877)
754-2998
sales@ fusedsolutions.com |
Focused
on technology which enables the helpdesk to be implemented in
tandem with the ISP.
|
Pricing
available per minute or per subscriber.
|
|
|
London,
Ontario, Canada
1996 |
English, French, Spanish |
(800)
690-7102
sales@ callgtn.com |
Flexible
range of services for ISPs and webhosting companies.
|
Pricing
available per minute, per subscriber, or per call.
|
|
|
Thornwood,
NY
1987 |
English, Spanish |
(914)
773-0400 x550
emailus@ hudsonsoft.com |
Serves
ISPs and wireless hotspots with quality technicians and extensive
reporting capabilities.
|
ISP
pricing is per subscriber. Hotspot pricing is per minute.
|
|
|
San
Marcos, TX
1998 |
English |
(888)
288-9074
sales@ isptechs.com |
Focused
on providing personalized services for smaller ISPs, with no contracts
and no minimums.
|
Pricing
is per subscriber;
all pricing is available on the company's website. |
|
|
New
Westminster, British Columbia, Canada
1998 |
English, French, Spanish |
(877)
604-7277
info@ipapp.com |
Offers
a wide range of outsourced solutions for ISPs in addition to customer
service.
|
Pricing
is available per subscriber, per incident, per minute, or per
hour.
|
|
|
Atlanta,
GA
1999 |
English, Spanish, French, Italian, Arabic |
(888)
773-3501
sales@ marketcentral.com |
Offers
a full suite of CRM solutions in addition to outsourced contact
center services. Tends to serve larger companies.
|
Either
per minute or dedicated agents.
|
|
|
Torrance,
CA
1991 |
English, Spanish, French |
(800)
792-6567
www.microdyne.com/ contact.cfm |
Stresses
the fact that its support is U.S.-based, with the tag line, "Home
Field Advantage."
|
Either
per minute, per hour, or per call.
|
|
|
Fitchburg,
MA
2004 |
English, Russian, Czech |
(866)
239-1250
sales@ minutemansupport.com |
Provides
end-user computer support, particularly for Wi-Fi ISPs serving
marinas and RV parks.
|
End
user is charged directly—revenue sharing can be arranged.
|
|
|
Columbia,
SC
1994 |
English, Spanish |
(800)
203-7961
|
Maintains
three call centers for redundancy, in South Carolina, California,
and India.
|
Pricing
is available per subscriber, per minute, or per incident.
|
|
|
Eureka,
CA
1996 |
English, Spanish |
(877)
924-1444
info@ nethelpnow.com |
Provides
a range of options in terms of services and pricing, as well as
full (non-ISP) tech support.
|
Pricing
available per minute, per customer, per incident. Prepaid also
available.
|
|
|
Fargo,
ND
1998 |
English |
(888)
647-9697
info@ nethertz.com |
Offers
both onshore and offshore support, plus services ranging from
VoIP to colocation.
|
Pricing
is available per subscriber, per call, per minute, per hour, or
dedicated.
|
|
|
Markham,
Ontario, Canada
2003 |
English, French, Spanish, Chinese |
(905)
326-7667
sales@netpulse-services.com |
Provides
support from both Canada and India, along with a range of additional
services.
|
Pricing
available per call, per minute (or other time interval), or per
FTE.
|
|
|
Charlottetown,
P.E.I, Canada
1997 |
English |
(866)
OLS-INFO
info@ onlinesupport.com |
Focuses
on affordable solutions, with flexibility in pricing structure
and a range of reporting options.
|
Pricing
available per subscriber, per minute, per hour, or per call.
|
|
|
Brentwood
Bay,
British Columbia, Canada 2000 |
English |
(866)
305-8995
info@ pchelpline.com |
"Near-shore"
support with published pricing and advanced reporting options.
|
$0.60
to $1.50 per user per month, based on the number of subscribers.
|
|
|
Provo,
UT
2001 |
English, Spanish, others |
(866)
387-7587
info@ serverplus.com |
Offers
a full range of VISP services in addition to help desk support.
|
Pricing
is per subscriber.
|
|
|
Oak
Brook, IL
1969 |
English, Spanish, French, Italian, German |
(888)
734-7343
info@sei-it.com |
Targets
larger ISPs, working with them to improve their services and reduce
support costs.
|
Focuses
on per subscriber pricing.
|
|
|
Omaha,
NE
1985 |
Over 25 languages |
With
88 call centers worldwide, lets ISPs mix onshore and offshore
outsourcing as needed.
|
Pricing
is flexible: available per minute, per hour, per call, or per
seat.
|
||
|
Stevensville,
MD
2005 |
English, Spanish, French |
Provides
both outsourced ISP technical support, and enhanced on-demand
support as a value add.
|
$0.50
per user per month for tech support; $24.99 per call for on-demand
support.
|
||
|
Denver,
CO and Buenos Aires, Argentina
2006 |
English, Spanish, Portuguese, others |
(800)
310-1458
info@ sourcesouth.com |
Based
in Argentina, offers highly flexible native English language support
with offshore pricing.
|
Pricing
is flexible: can be per minute, per incident or flat rate.
|
|
|
Calgary,
Alberta,
Canada 1998 |
English, and other languages as needed |
Both
outsourced support and consulting services for in-house call centers,
all based on ITIL principles.
|
Pricing
can be structured per minute, per call, per incident or per user,
but most ISPs prefer per subscriber.
|
||
|
Tampa,
FL
1977 |
Over 30 languages |
Over
ten years of experience providing contact services: supports ISPs
of all sizes.
|
Pricing
can be structured per minute, per interaction, or per subscriber.
|
||
|
Wake
Forest, NC
2002 |
English |
Serves
both ISPs and WISPs, but focuses on meeting the unique needs of
wireless providers.
|
Pricing
is per subscriber.
|
||
|
North
Liberty, IA
2002 |
English, Spanish, others |
(877)
TOTAL-TM
info@tmone.com |
Offers
both inbound and outbound services ranging from marketing to technical
support.
|
Pricing
can be structured per customer or per hour; prepaid is available.
|
|
|
Knoxville,
TN
2004 |
English |
(888)
322-8778
inquiries@ totalsupportcenter.com |
Formerly
ISP Support Center—now provides outsourced services to a
wide range of clients.
|
Pricing
is flexible—sample pricing is available on the company's
website.
|
|
|
Saddle
Brook, NJ
2003 |
English, French, Italian, Japanese, others |
(888)
WEB-6611
info@webhelp.com |
With
call centers in both Canada and India, offers a blend of offshore
and near-shore outsourcing.
|
Pricing
is extremely flexible—can be structured in many different
ways.
|
|
|
Addison,
TX
1997 |
English |
Provides
tech support for ISPs as small as 500 customers.
|
Pricing
is flexible: available per customer, per month, and per call.
|
||
|
Toronto,
Ontario, Canada
1965 |
English, French, Spanish, Others |
(800) 314-5566
sales@ wattsgroup.com |
Focused
on mid-sized ISPs: provides services tailored specifically to
each ISP customer.
|
Pricing
can be structured per subscriber, per call, per minute, or per
hour.
|
|
|
Alpharetta,
GA
1995 |
English |
(800) 909-9441
info@zcorum.com |
Offers
a full suite of services—including U.S.-based customer support.
|
Pricing
is per customer per month.
|
|
Related articles: |
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[Sept. 9, 2002]
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[Jan. 3, 2002]
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[June 18, 1999]
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