ISPPlanet Cache Review Series - Quantex WebXL

Product Support
The WebXL includes a three year parts and labor warranty and toll-free technical support. On the web, QSupport offers technical support and order status. But hints have not yet been posted for WebXL, question categories are PC-oriented, and email to tech support yielded a "Sorry but we cannot support third party software/hardware" response. Quantex will want to beef up WebXL on-line support and add cache tuning tips to meet ISP-level expectations.

Final Thoughts
We found the WebXL extremely simple to install with a basic configuration, and noticed nearly immediate improvement in web response time from browsers in our test network. Moreover, we experienced service outage only once during our week-long evaluation. The WebXL is indeed a turn-key appliance in this respect. The problems we encountered were not altogether unexpected for a version 1 product, but bypasses certainly need to be rectified. The "nice to have" features we've suggested would allow the WebXL to better satisfy larger ISPs with more sophisticated requirements. At under $4000, the WebXL 2000 packs a lot of punch for an inexpensive entry-level cache.

WebXL 2000 Quantex Microsystems, Inc. $3,999 (as tested) Somerset, NJ 800-346-6685 http://www.quantex.com/homepage