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Understand
the Information and the Process
Jim Marsh
[May 3, 2000] Getting timely information
out of an incumbent can be like pulling teeth. Columnist Jim Marsh discusses
strategies for building better relations with incumbents and obtaining the
information that you need.
Lessons
Learned: Secure Your Business Jim
Marsh
[April 4, 2000] Some lessons you just
have to learn the hard way. Sometimes, that's because they're not a
top priority. But securing your premises and crucial information is
essential for new CLECs -- and a lesson that often is overlooked.
Training
To Increase Profitability Jim
Marsh
[March 9, 2000] In the rush of
a growing new business, it's easy to forget about properly training employees.
However, columnist Jim Marsh argues that failing to do so can severely damage
your company and profitability.
Build
Customer Service Into Your Systems Jim
Marsh
[February 2, 2000] CLEC customers expect better service than they
received from their previous provider. How does a new CLEC provide that
service? Columnist Jim Marsh tells you how to build superlative customer
service into your company's internal systems.
Getting
Started: Creating Operational Groups Jim
Marsh
[January 11, 2000] ILECs have one advantage over newer competitors:
They have long since set up their operational groups. In his first "Getting
Started" column, Jim Marsh guides you through some of the ins and outs
of this critical task.
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