Is The Phone Company Overcharging You? Alex Goldman
[Febraury 9, 2004] A company that is running some CLECs of its own now offers its billing resolution solution to fellow CLECs who may also be victims of the telco billing process.

Hotlining ILEC Style Alex Goldman
[February 5, 2004] Service providers of all sizes have this problem in common: what do you do about the customer who hasn't paid? One company offers a carrier class solution.

CC&B: We Need Your Feedback Paul Roemer
[September  24, 2001] To obtain information for an upcoming CLEC-Planet story, columnist Paul Roemer is asking for feedback. The goal here is to compile and provide critical information that can assist service providers in their attempts to find software solutions that meet their needs..

Carefully Defining Requirements - Part 2 Paul Roemer
[July 23, 2001] If your firm's competitive advantage will come from its CC&B application, you need to carefully define and incorporate it. In part 2 of this multi-part series, columnist Paul Roemer explains how to define requirements.

Carefully Defining Requirements - Part 1 Paul Roemer
[May 21, 2001] If part of your firm's competitive advantage will come from its CC&B application, you need to carefully define and incorporate it. In the first of a multi-part series, columnist Paul Roemer shows how to define requirements.

CC&B: Establishing Requirements Paul Roemer
[April 23, 2001] Selecting the best convergent customer care and billing system, or any convergent CC&B for that matter, is a difficult exercise. Columnist Paul Roemer shows how to begin the process by defining your requirements.

CC&B: The Envelope Please Paul Roemer
[March 26, 2001]  Paul Roemer asks about the success of your CC&B, and talks about the hard issues that he will discuss in upcoming months.