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The End of Invoices Best of ISP-Lists
[January 22, 2009] ISP executives urge colleagues to go digital and stop sending out paper invoices.

Editorial: Know Your Privacy Policy Alex Goldman
[January 20, 2009] A new administration is coming into office, and it will be concerned about subscribers' privacy rights.

Everyone.net CEO Tim Eades Says E-Mail is Just the Beginning Alex Goldman
[January 9, 2009] It's a pitch you're likely to hear from many providers of outsourced services this year: the product they deliver to you is not just a killer app—it's also a platform for additional services.

Time to Evaluate the Business Alex Goldman
[January 6, 2009] January and February are relatively slow times for most in the ISP business, which makes this a good time to crack open the records and see how the business is doing, to look at both the big picture and the details.

It's Time to Learn About Xbox Live Alex Goldman
[December 19, 2008] On or shortly after Christmas Day, many of your customers will be plugging into this service.

ISP-Planet's Book List Alex Goldman
[December 18, 2008] We've recommended many books over the years and published excerpts from others. Here's a list of the best.

ISPCON: How to Build Successful Channel Partnerships Alex Goldman
[December 12, 2008] ISPCON brought together ISPs and some key channel builders in this very successful session.

ISPCON: Taking Advantage of Video Alex Goldman
[December 8, 2008] While most network operators are deciding how to allocate scarce bandwidth between customers, Cogent's founder and president, Dave Schaeffer, says that video is an opportunity, not a threat.

ISPCON: Manage Your Network Alex Goldman
[November 26, 2008] I asked Rick Harnish to present at ISPCON because his OSS is the best I've seen.

Are Cocky Developers Worth It? Eric Spiegel
[October 13, 2008] Sure, he can code circles around the other developers, but that attitude…

Delivering Telephony Services Alex Goldman
[October 3, 2008] A new partnership to ease the provisioning and management of enterprise phone services provides lessons at every level for ISPs.

Dealing With AT&T Best of ISP-Lists
[September 23, 2008] It's not just end users who find it tough to use AT&T—even partner ISPs have a rough ride.

Alianza Opens Channel, Hopes to Reach Smaller ISPs Alex Goldman
[July 3, 2008] The hosted VoIP provider is working with some other companies you know well—Powercode and ServerPlus—to provide a complete VoIP control package.

Error In Your Favor Gerry Blackwell
[June 27, 2008] This company claims to deliver free money to ISPs. But its service has seen only limited adoption.

FTTH Specialist Says Private Beats Public Alex Goldman
[June 13, 2008] When we heard that Broadweave Networks had purchased the hyped but troubled iProvo network, we called to learn more about the company.

Perimeter eSecurity Adds Services Alex Goldman
[June 12, 2008] Doug Howard is the acquisition guy, so he was able to explain not only what services the company has added, but also why and how.

ISPCON: How Providing Services Has Made My Life Easier Alex Goldman
[June 10, 2008] Most ISPs assume that if you're just offering the pipe, you've got it easy, and that adding services will make life tougher. But Alan Jacubenta said that after revising his business plan, his life improved.

Look At You! Brock Henderson
[May 20, 2008] The vast majority of ISPs have faced down problems that would have destroyed most businesses.

Practical Asterisk Alex Goldman
[March 4, 2008] We learned a few common sense lessons from a business-focused VoIP provider.

WSTA Threat Seminar: Insider Threat Detection and Response Alex Goldman
[February 21, 2008] At the Wall Street Technology Association seminar on threat management, one speaker spoke about that most insidious of threats and said that technology can help you thwart it.

WSTA Threat Seminar: Cybercrime Alex Goldman
[February 19, 2008] "I'm working to identify the people who might attack you," he said, before telling how he does it and who they are.

Wall Street Technology Association: Threat Management Overview Alex Goldman
[February 14, 2008] Cultures may be very different around the world, but the role of the security professional is changing in every nation in response to threats that are evolving even faster.

Mbit Pricing in 2008 Best of ISP-Lists
[December 10, 2007] The experts on our ISP-Lists discuss the future price of bandwidth. Of course everyone expects the price to drop, but few agree on how much or why.

ATM for ISPs or Spy in a Box? Jim Thompson
[December 7, 2007] Amid controversy over the ethical and privacy concerns of targeted advertising, NebuAd hopes to rise above the fray by offering ISPs a slice of the revenue pie. But will tracking user habits bring more headaches than revenue to the ISP?

Editorial: Big Ideas to Chew On Alex Goldman
[November 21, 2007] ISPs are not implementing some interesting technologies. We recommend giving them a second look to see if they might fit in your operation.

From VAR to VoIP Provider Alex Goldman
[November 16, 2007] This company has parlayed its skill with Cisco and Microsoft products into a new VoIP-based business.

The 50 Minute ISPCON MBA Alex Goldman
[November 2, 2007] Few ISPCON speakers challenged themselves to offer so many ideas in so short a time.

Editorial: State of the ISP Industry Alex Goldman
[October 12, 2007] ISPs are examing all options as they try to raise Average Revenue Per User (ARPU), a fundamental metric of ISP success.

What SLAs (Wired and Wireless) Mean Best of ISP-Lists
[October 8, 2007] If you're building SLAs, don't try to get away with the games the monopolies play.

Covad's Survival Tactics Alex Goldman
[October 5, 2007] Its rivals were shut down, NorthPoint by AT&T and Verizon, but Covad has survived. The company's survival tactics can and should be imitated by independent ISPs.

Editorial: Don't Be Like EarthLink Alex Goldman
[October 4, 2007] EarthLink's in a lot of trouble right now, and provides valuable lessons to all independent ISPs.

The Office Park Best of ISP-Lists
[September 11, 2007] This company wants to connect a few customers within the building, making money by reselling a fat pipe. But even in Taiwan, the nation that's the source of so much of our hardware, the telco and other big providers are not friendly to potential competition.

Solving Those Upstream Issues Best of ISP-Lists
[September 4, 2007] We see various RBOC problems crop up regularly on our ISP-Lists. These are not easy to solve, but the responses to this particular post were so useful they're timeless advice.

Hosted VoIP Partner Program Alex Goldman
[August 31, 2007] There are several companies like this one—hosted VoIP providers, aggressive and focused—but this is the only one we know of that works with VARs and ISPs.

Contingency Planning Brock Henderson
[August 20, 2007] Although we cannot foretell the future, we need to plan for it. Plan for things that could go wrong, and for things that could go exceptionally right.

ISPs Move Forward Brock Henderson
[August 6, 2007] While some ISPs may be shrinking, others are growing, and to those we asked the question: what are you doing that helps you grow?

Internet Service Providers' Association of South Africa Alex Goldman
[July 26, 2007] Competition is tough in the U.S., but in South Africa, Wi-Fi LANs were, until recently, illegal.

ISPCON Keynote: Focus on Voice Alex Goldman
[July 10, 2007] Dan Hoffman of M5 said that if you've identified a great business opportunity, you can ignore other opportunities that are merely good.

ISPCON Keynote Speaker Offers to Monetize Search for ISPs Alex Goldman
[July 3, 2007] Former Army major turned CEO Clarence E. Briggs III told ISPCON that the payment structure of the billion dollar search advertising market encourages theft, and offered his solution.

ISPCON: Growing Your Hosted Business Messaging Service Alex Goldman
[July 2, 2007] Want to make money from business customers? In order to profit, you must get this service right.

Merit Network, Inc. Gerry Blackwell
[June 26, 2007] Up in Michigan there's a piece of NSFnet history working hard for universities in ways that might benefit commercial ISPs.

Sonopia Jeff Goldman
[June 20, 2007] Sonopia allows any ISP—or any other organization, regardless of size—to become an MVNO, for free.

Hoffman's M5nifesto Alex Goldman
[May 9, 2007] The founder of the largest VoIP provider in the Northeast showed how to take VoIP to the next level.

Spamming Our Lists Alex Goldman
[April 19, 2007] A company that is spamming our lists is hurting itself, and polluting the internet.

Bandwidth Keeps Getting Cheaper Best of ISP-Lists
[April 3, 2007] Yes, demand may be rising, but the per-megabit price is going down, if you're paying for the fat pipes and looking in the right places.

PacketExchange's Private Internet Alex Goldman
[March 29, 2007] Need uncontested bandwidth? This company has it all connected.

The Right Way to Let Go Brock Henderson
[March 19, 2007] Every business will eventually need to fire someone. Small business owners find it particularly difficult, even when it's necessary.

Editorial: You Are Your Business Alex Goldman
[March 5, 2007] A business that you own and run is work that never ends. But this work that is always with you should free you to do what you want, not be a chore you hate.

An Association for Small Telephone Companies Jeff Goldman
[February 7, 2007] Founded over 40 years ago, the Organization for the Promotion and Advancement of Small Telephone Companies (OPASTCO) is focused on helping rural providers succeed.

Editorial: Know Your Local VARs Alex Goldman
[January 22, 2007] Business services are being touted as the biggest opportunity for ISPs in 2007. You should do this, but you don't have to go it alone, although you may choose to do so.

Editorial: Anticipating 2007 Alex Goldman
[January 10, 2007] We cannot tell you what will happen in the future, but we can show you where we're looking for the year's big stories.

Five Signs That It's Time to Become a Virtual ISP Todd Grannis
[January 4, 2007] It's the new year and it's time to ask yourself some tough questions about the business you run.

ISPCON Keynote: Who Do You Want To Be? Alex Goldman
[December 1, 2006] In this keynote panel, ISPCON delved into the challenges of four leading ISP business models, moderated by a banker who judges the resulting balance sheets every day.

ISPCON Keynote: The Noss and Searls Show Alex Goldman
[November 30, 2006] Get two people who have been involved with the web since its creation, put them on stage, and stir. Serves: one keynote.

Telework Part 2: What You Need Alex Goldman
[September 1, 2006] ISPs choosing to offer telework need to understand the needs of their new, valuable customers.

Telework Part 1: What it is and Why it Sells Alex Goldman
[August 31, 2006] Advocates see telework as the solution to a variety of problems, from congestion and environmental issues to employment for disabled veterans.

Wave Broadband Buys Alex Goldman
[July 25, 2006] A cable company based in Washington state might be the biggest ISP you haven't heard of. As it grows, it's buying equipment you'll be looking at soon, if you're on the same path of success.

StartUps Embracing Amazon S3 GigaOM
[July 13, 2006] Amazon currently charges $0.15 per gigabyte of storage per month and $0.20 per gigabyte of data transferred.

Tower Climbers Are Worth Every Dollar, As Is Insurance Best of ISP-Lists
[July 11, 2006] While new WISPs may be surprised at how much tower climbers charge, veterans say they're worth the money. Climbing is a risk that requires insurance.

The Brotherhood of ISPs Best of ISP-Lists
[July 3, 2006] On the ISP-lists, veterans mix with new businesses, sharing startup advice and lessons learned.

As Retailers Move from Dialup to Broadband, ISPs Move With Them Alex Goldman
[June 30, 2006] It's not just the big companies. Even local retail and fast food businesses are moving up from dialup to broadband, driven by the most basic retail need of all: credit card payment processing.

Book Review: The Change Function: Why Some Technologies Take Off and Others Crash and Burn Alex Goldman
[June 6, 2006] A Wall Street analyst says that the culture of technology companies needs to change in order to fix the problems that drive away potential buyers.

Like eBay for Bandwidth Jim Thompson
[May 23, 2006] Of course your marketing operation is vital to the ISP business, but if you had an opportunity to get a database to do some selling for you, you would at the very least look into the possibility.

Preparing for Disaster: The Katrina Lessons Alex Goldman
[May 22, 2006] Sigmond Solares and Donny Simonton shared with ISPCON attendees the lessons they learned from running a data center in New Orleans during Katrina.

VoIP is Truly a Service Alex Goldman
[April 21, 2006] Providing VoIP service brings the ISP closer to the customer, and if you're prepared for this, it's a good thing.

Connecting With Real Estate Alex Goldman
[April 20, 2006] ISPs hate trying to deal with landlords, so we talked to one ISP that is working with several of the biggest.

Be Ambitious Alex Goldman
[February 24, 2006] You're a member of several local organizations, and you are prominent in charities. But you can take your networking a step farther than you ever thought possible.

Rudy Yakym, President, Cyberlink International Alex Goldman
[February 3, 2006] To close E-Myth week at ISP-Planet, we interview the founder of a WISP and ask him how Christiantiy, E-Myth, and business work together.

Jon Price, founder of The Golden Group Alex Goldman
[February 2, 2006] It's E-Myth week at ISP-Planet, and today we interview the guy in charge of ISPCON to learn how implementing the E-Myth system is changing his business and his understanding of it.

John McKown, President and Founder, Delaware.Net Alex Goldman
[January 31, 2006] It's E-Myth week at ISP-Planet, and today we interview the founder and president of a medium sized regional ISP and webhost.

Book Review: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It Alex Goldman
[January 30, 2006] Michael Gerber writes that most small business owners fail to understand why they got into the business in the first place, but that if they take the time to work on their business, not in it, they can rise above the tyranny of work to find freedom and joy.

Making a Business from Collaboration Alex Goldman
[January 12, 2006] This integrator uses open source solutions to deliver unique products to unusual customers, building a collaborative business by peeling an onion in reverse, serving customers that others had abandoned.